Complaints Policy
Acknowledging and addressing any issues related to research conduct and publication of their results are a fundamental aspect of the editorial policy. Complaints provide an opportunity for the editorial board to constructively improve the journal quality and its publishing policies and procedures.
The complaint should be sent to the Editorial Office, clearly indicating the nature of the complaint, its subject and the name of the complainant.
The Editorial Board considers complaints related to the following:
- Authorship disputes;
- Plagiarism in published research materials;
- Duplicate publication of papers already published or simultaneously submitted for consideration to several journals;
- Appropriation of research results and fabrication of data;
- Presence of errors or fraudulent actions in the research process;
- Violation of research standards;
- Undisclosed conflict of interest;
- Bias or harmful actions of reviewers;
- Administration policy of the article publication process or recommendations for improving the publishing policy.
Complaints handling policy
The editorial board is handling complaints in a timely and effective manner. A confirmation letter is sent to the complainant confirming the receipt of the complaint and setting a deadline of no more than 7 days for the editorial board to review the complaint on its merits and respond to the complainant. The decision is sent to the complainant via e-mail. The detailed procedure for dealing with complaints is given in the COPE flowchart>
The Editorial Office implements all procedures aimed at ensuring, guaranteeing and adhering to all ethical standards and principles of academic integrity.
